FDH Banking app
UX researcher and Product Designer
The app is designed to make managing finances easy and convenient. With the FDH app, users can check their account balances, make cardless withdrawals, transfer money, pay bills, and even deposit checks using just their mobile device.
What were the problems?
1
Inconsistent Design and unintuitive interface
Inconsistencies in design and layout throughout the app has lead to user confusion and frustration
2
Difficult Navigation
Users faced difficulty navigating through the app, and found it difficult to locate essential functions such as account balance, transaction history, or fund transfer options
3
Inaccessible Features
The app is not optimized for different devices, screen sizes, or accessibility needs, making it challenging for some users to access essential features.
4
Poor Error Messaging
Users experienced difficulty in understanding error messages or resolving errors within the app, leading to frustration and confusion.
Old designs
The Design Solutions
Clear and Consistent Information Architecture
app's design and layout are consistent throughout and use a clear and consistent categorization of features
Consistent Design
design is consistent throughout, using the same color palette, typography, and layout across all screens
Use of White Space
Utilizing negative space provides for a clean and uncluttered interface
Simplified Navigation
Clear labels and grouping related features together. Use of hamburger menu, bottom navigation, and tab bars to make navigation more intuitive
Improved Accessibility
Accessible to all users by using responsive design that adapts to different screen sizes and incorporating accessibility features such as text-to-speech, high contrast mode, and larger fonts
Simplified UI
Reduced the number of options and features on each screen. Used progressive disclosure to reveal additional options and features as the user needs them.
Some UX research and findings on this project such as the user journey maps, userflows, personas etc cannot yet be published, however if you would like to discuss more about my design process I would be more than happy to.
